FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days.

  • U.S. delivery: 6–10 business days
  • International delivery: 7–12 business days

You’ll receive tracking details as soon as your order ships.

Do you offer free shipping?
Yes — we offer free shipping on all U.S. orders.
International shipping rates are calculated at checkout.

Where is my order?
Once your order ships, you’ll receive a tracking number via email.
If you don’t see it, check your spam folder or contact us for help.

My tracking hasn’t updated—what should I do?
Tracking can take a few days to update after shipment. If it hasn’t updated for several days, contact us and we’ll look into it right away.

Product & Usage

Is MagicTouch safe to use?
Yes. Our products are made with body-safe, high-quality materials and designed with comfort and safety in mind.

Is it beginner-friendly?
Absolutely. MagicTouch products are designed for all experience levels, with easy-to-use controls and comfortable designs.

Is it discreet?
Yes. Both our products and packaging are designed with privacy in mind.

Returns & Support

What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us and we’ll make it right.

What if my product arrives damaged or defective?
If your item arrives damaged or has any issues, contact us immediately. We’ll replace it or resolve the issue as quickly as possible.

Can I cancel or change my order?
Orders can only be changed or canceled within a short window after being placed. Contact us as soon as possible and we’ll do our best to help.

Privacy & Discretion

Will my order be shipped discreetly?
Yes. All orders are shipped in plain, unbranded packaging with no indication of what’s inside.

Will anyone know what I ordered?
No. Your privacy is important to us. Billing and packaging are handled discreetly.

Still Need Help?

If you didn’t find your answer here, feel free to reach out:

Email: trymagictouch@gmail.com
Response Time: Within 24 hours (Monday–Friday)